Customer Support

Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

powered by CrystalsTravel Logo

97% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Excellent service provider with good respective people working with crystal travel

Excellent
++

I am so happy with service offered to me was very good and excellent.

Excellent
++

Very good I will recommend this company to my family and friends thanks for ur time and patience.

Excellent
++

I thought that the service was excellent. Oscar was very helpful and courteous.

Good
+

Amy was brilliant at letting me know exactly the information I needed and went out of her way to help.

Excellent
++

Excellent service

Excellent
++

Excellent.. Chris was very professional

Excellent
++

Excellent service from Chris

Excellent
++

Albert was very helpful with suggestions, exercise a high level of tolerance in dealing with me and was not phased at all. Very professional in his approach. Well done. He ensured I was satisfied with the choice made before finalising the

Excellent
++

I thought they were very helpful and I felt they really tried to get me the best deal

Excellent
++

Great service from Charlie, friendly and got the best price.

Excellent
++

Great service from Charlie!

Excellent
++

Great service from Charlie for a family booking!

Excellent
++

As Above

Good
+

Very helpful customer service.

Good
+

Very friendly and helpful customer supporter up to now. Yes I would buy from them again.

Excellent
++

Excellent customer service

Excellent
++

Very professional

Excellent
++

Very supportive & experience - understanding & patient, pleasure to deal with 🤗

Excellent
++

Efficient, personable service, with excellent attention to detail.

Excellent
++

Fast and helpful.

Poor
-

I've already filled this in on a different email

Poor
-

First of all my name isn't miss steven. the guy was quite helpful but it's been a long process and quite frustrating.
I feel it should have been much easier and more straight forward than it has been. The difference in accents made it quite hard to understand, specially when he was talking fast

Excellent
++

I needed an emergency ticket to South Africa and Oscar provided an excellent service, and was able to source the last available seat, providing great relief and reassurance.

Excellent
++

Yes I did expereice before good service and nice and friendly

Excellent
++

Excellent service and I am satisfied.

Excellent
++

EXCELLENT EFFICIENT SERVICE

Excellent
++

As Above

Excellent
++

EXCELLENT SERVICE AND FRIENDLY STAFF

Poor
-

I was disappointed with the aggressive selling of the first representative I contacted. The second representative worked a lot better for me.

Good
+

The representative I spoke to was very helpful

Excellent
++

Very helpful

Excellent
++

Very helpful service thank you very much!

Excellent
++

Hours available were excellent and very helpful

Excellent
++

Yes I’d recommend them and they were very helpful

Excellent
++

thank you johnny your a real star very helpful
will book again with you

Excellent
++

I have received great customer service and very happy with my purchase! my flight was everything i wanted and more!! thank you for the exceptional service.

Excellent
++

Excellent service! Highly recommend

Excellent
++

Chris was Very helpful, great booking advice.

Excellent
++

So happy with the service from Chris!

Excellent
++

Excellent customer service from Chris!

Excellent
++

Chris was very helpful and went out of his way to get us what we wanted.

Excellent
++

Amy was extremely helpful and thoughtful and knew what extras we wanted. Very efficient

Excellent
++

Friendly professional and thorough service

Excellent
++

Chris was very friendly, professional and told me of all the variations and options available.

Excellent
++

Very helpful, all options explained clearly and thoroughly. excellent service.

Excellent
++

Charlie was fantastic with the booking.

Excellent
++

Easy to book with, lovely to talk to and straight to the point

Excellent
++

Was very helpful and lovely, explained everything with ease and made the phone call very pleasant

Good
+

Friendly and helpful

Good
+

Chris did very well & was very patient. Stress due to not having the correct information to hand so had to keep contacting fellow passengers which was very time consuming.
Saying that, I know the information needed & will book again.
A big thanks to Chris for bearing with me

Excellent
++

Great and the most friendly . Would highly recommend to all.very clear in understanding and very patient. Full marks to Johnny at crystal travel.many thanks

Excellent
++

Sophia was very helpful!

Good
+

Was a little stressed as email bounced back and had to call directly from NZ, but all worked out well - thanks

Excellent
++

Amy way very polite and helpful. She spent time going through the options with me and made me feel valued as a customer.

Excellent
++

Agent helped me ... even doe I was super stressed Nd all

Excellent
++

Service was friendly, helpful and informative. Lots of options to choose from and I was taken through each one clearly and patiently. Great service!

Excellent
++

They were very informative and gave me a range of options to choose from. They explained everything in detail and made sure I was clear on my options. The call was quick and very helpful. Thank you!

Good
+

Would recommend very polite

Excellent
++

Very professional, needed to ring me back and rang within a few minutes

Excellent
++

Good customer service

Excellent
++

Very useful

Excellent
++

Very happy with customer service

Excellent
++

Very helpful

Excellent
++

Great communication and patience

Excellent
++

great

Excellent
++

excellent

Good
+

Some hidden costs when organising the booking but the customer service from Ben was informative, helpful and clear

Good
+

Service was good.

Excellent
++

Highly recommend

Excellent
++

I was dealing with Oscar and personally found him overwhelmingly helpful and considerate. I am not one to typically post a review but on this instance I felt I needed too. Oscar showed dedication and actually allowed me time to look at other options whilst holding the price on my original quote with him. I would personally recommend Crystal based on Oscar and his customer service alone.

Excellent
++

The customer service advisor Jonny was very friendly and polite. He was patient to listen and understood everything of what I needed. He worked hard on getting what I needed and the information he gave was clear and concised. Keep up the good work.

Excellent
++

brolliant service thanks very much

Excellent
++

very quick good service

Excellent
++

Hi I am happy the with your service

Excellent
++

Get service. Friendly and made everything very clear

Excellent
++

Excellent service

Excellent
++

Happy with Johnnie's attention. Nothing was too much trouble.

Thank you M. Johnson.

Excellent
++

Grestbservice. Very helpful and friendly! Thank you

Excellent
++

Excellent service

Good
+

Johnny in Customer Service was very helpful and keen to assist. He was also knowledgeable about my travel request and provided a fast and accurate itinerary.

Excellent
++

It’s was excellent

Good
+

Good service and arranged everything as requested

Good
+

Good service and arranged everything requested

Good
+

Very helpful with options to consider (at extra cost) over the phone.

Good
+

Helpful providing additional options (at extra cost). A lot to taken in on a phone call but time given.

Excellent
++

Advisor was helpful and did his best to accommodate us

Excellent
++

A really friendly and helpful advisor

Excellent
++

Ben was so helpful today. Sorted us a good flight . Helped us with transfers. Very nice and polite. Thanks Ben .

Excellent
++

Ben has been brilliant today. Thanks for being patient. Great service.

Excellent
++

I spoke to Chris on the telephone and he was very helpful and patient with me he is a great asset to Crystal Travel.

Excellent
++

Excellent service

Excellent
++

Really helpful sales assistant zing adams

Excellent
++

Very good and helpfull

Excellent
++

As Above

Excellent
++

Managed to find me a date

Excellent
++

He is polite and provide end to end solution. Thanks Johney for all your support.

Excellent
++

Ben was very helpful and accommodating, nothing was too much trouble checking out various travel dates for us. He wanted us to maximise our time in Berlin and gave various flights and prices.

Excellent
++

Took the time to seek out the best options for our trip

Excellent
++

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