Customer Support

Millions of Customers Love us Every Year

A large percentage of our prestigious customers have shared their independent views and travel experiences through review forums and videos that are shared on our website. You can be fully assured of the Crystal Travel reviews and they are shared by customers who have actually booked and been on the trip they had planned. At present, we have more than 10,000 independent reviews from customers worldwide who have shared their tips and valuable feedbacks, that will further help other customers to utilize Crystal Travel and enjoy their perfect trip.

What our Customers think

Over 8,000 independent reviews

62%

I am reborn! Simply the best holiday I have ever been on

26%

Some great stories to tell the grandchildren.Would recommend to a friend

8%

Very enjoyable

2%

It was OK

2%

A bit disappointing really



What our Customer are Saying ....

We take feedback from all our customers travelling with us. Check out some of our CrystalTravel feedback videos.






Crystal Travel Reviews

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96% of customers liked Crystal Travel

Posted Service Rating Comments
Excellent
++

Oliver gave listened to my requirement and found the holiday I wanted .

Excellent
++

I dealt with oscar ultimate professional found me a flight that was perfect for the best price this is my 2nd time using crystal travel and wont be my last

Excellent
++

Oliver was very helpful and very accomodating. He gave me the best deal that i really wanted especially the flight details.

Excellent
++

Very accomodating

Excellent
++

Harvey responded well to my requests.

Excellent
++

Thank you Harvey

Excellent
++

Friendly call operator, giving great advice.

Excellent
++

Delighted with Harvey’s help and assistance in getting the right travel arrangements, all done swiftly with change of hotels and flights. Easy to chat to and he understood my needs.

Would I use again? Definitely

Excellent
++

Great service. Quick information and very friendly and professional

Excellent
++

Very great holiday package, staff were extra kind and they would tske an extra mile to make our holiday great

Excellent
++

Turned our holiday from the worst to the best holiday.. very kind staff and very helpfulll.

Excellent
++

Great customer services

Good
+

The entire booking process was quite easy and fast thanks

Excellent
++

I had a very good holidays deal from Crystal travel

Good
+

Ben was very helpful

Good
+

Initially some issues in getting a suitable date for our holiday at the price we agreed, but Ben was super-helpful and exhausted all options to ensure we were happy

Excellent
++

Albert Johnson explained the holiday to Krakow we were inquiring about fully and was very helpful and courteous. He told us about the excursion and travel details. He checked flight timings and found us the best times and transfers too and then worked out the price. Emails followed with the full itinerary and costs we feel he did a very good job.

Good
+

Chris was very good
My booking took time but he did not rush me

Excellent
++

Was very helpful and helped enormously with my booking and very thorough with details

Excellent
++

it was a great holiday thank you.

Excellent
++

Sales agent named Charlie provided great customer service. Very patient and provided us with a variety of options for hotels to select from. Charlie turned our holiday disaster into wonders. Overall, would highly recommend Crystal travels and can’t wait to book with them again.

Good
+

The service Chris gave was very good. I was a bit surprised by the additional costs though.

Excellent
++

Very nice person and very helpful

Excellent
++

The service was very helpful

Excellent
++

Excellent service,polite and helpful,would recommend and use again

Excellent
++

Fantastic service from zing, very helpful.

Excellent
++

The operator was very polite and helpful,a little problem with prices was resolved quickly,would definitely recommend and purchase from Crystal again.Thanks.

Excellent
++

Excelleny

Excellent
++

Yes good service l would recommend Crystal travel to my friends thanks

Excellent
++

The travel agent Albert J. has been really helpful and he also made a good customer service

Excellent
++

Alena was very helpful and knowledgable, extremely polite. thank you Alena

Good
+

Service was decent, but travel company's always hiding the actual costs.

Why are you saying a holiday is one price, then saying actually we're gonna charge you more for the flights you want. Originally, for a 2 night stay in Amsterdam, they gave us a 9 pm flight out and then a 6 am flight on the way back, meaning we would be there for a bit of a night, a whole day, then wake up really early and leave.

Good
+

Very professional and helpful Chris was happy to help and answer any questions I ask and able to accommodate us with our holiday and car insurance

Excellent
++

Very helpful, no queries, was a nice and easy experience

Excellent
++

Good customer service

Excellent
++

Good service with options clearly explained

Excellent
++

Very helpful and friendly service, easy to book the holiday.

Excellent
++

Chris was very helpful and professional with my booking

Excellent
++

Chris was very helpful and professional person who helped find the best deal for me

Poor
-

Service was good

Excellent
++

Excellent Customer Service from Crystal Travels

Excellent
++

Great service

Excellent
++

Very happy with Ben’s service

Excellent
++

Top job by Ben

Excellent
++

Ben was very helpful in organising this trip. Top class

Excellent
++

Great service And attention to detail, always 5 star service

Good
+

Very good customer service shown by Eva, however the length of time it took to finalise the booking process was way too long.

Good
+

Good service

Good
+

As Above

Good
+

Good service from Eva , but a lengthy process to finalise the booking.

Good
+

Good customer service from Eva, however it took very long to finalise all the bookings

Good
+

Good communication, but the whole process is slightly confusing end to end.

Excellent
++

As needed fast prompt quality service

Excellent
++

Prompt efficient service and all at a great price what more can you ak for.

Excellent
++

Johnny is very help full travel…
Johnny is very help full travel consultant he just issued my in 10 mints

am very impressed from his job

Thank you so much Mr Johnny

Excellent
++

Albert went out of his way to help me. I would def recommend.

Excellent
++

Very helpful and painless sorting of flights and hotels

Good
+

Very good travel company, they explain to you everything very well and Oliver was very helpful in offering me all the answers I needed.

Poor
-

Rony helpful but a very long process from first point of call to finalising. Ensure you have plenty of time to process it all.

Excellent
++

Excellent service

Good
+

Very helpful and friendly.

Excellent
++

Zing Adams went out of his way to get us the right dates and flights for our holiday

Good
+

Efficient/friendly service and was able to answer any questions I had.

Excellent
++

Zing Adams went out of his way to find the right dates and flights for our trip to Rome .
Extremely helpful and courteous

Excellent
++

Great service careful planning

Good
+

Helpful in getting us the flights we asked for and although the holtel originally allocated to us wasn’t available, we were given another of the same standard. All this at no alteration from our original price.

All in all good costomer service

Excellent
++

Excellent!!!!!!!!

Good
+

Eva was efficient and knowledgeable and answered all questions

Good
+

I thought the service was very good, the agent was very helpful.

Good
+

Was helpful and provided me with the best deals

Poor
-

Well until I receive my refund back which takes up to 10 to 15 days it will be hard to give feedback until I know I have got my refund . But I think that Eva was excellent and very professional in customer service . At times she couldn’t understand some words and a letters I used for reference to the coupon which was a bit annoying having to repeat myself a few times . But returning calls and helping me sought out my refund inusrd voucher was first class list the airport of her line managers .

Good
+

Great customer service and very friendly

Poor
-

I bought a voucher which included staying at a certain hotel. When calling to book. The man told me that I could only stay at this hotel if I paid £26 extra! I complained and after 40 mins of being on the phone he managed to get me the original hotel

Good
+

Eva has been an excellent guide through this booking and has been on hand constantly ready to get any answers I've needed.

Good
+

Ben was very helpful and knowledgeable

Good
+

Very helful

Good
+

Ben was helpful and answered all my questions

Excellent
++

The service that Chris provided was very efficient and professional. He worked very hard to find the best possible deal for me so I could give my partner a lovely birthday in Amsterdam he was polite and provided an excellent service.

Good
+

Amy from Crystal travel was amazingly efficient and helpful. She answered all my questions and provided me with all the necessary documentation and information.

Excellent
++

Albert Johnson was very helpful and made sure all the information about the booking was cleared understood. I was very pleased to be served by him and look forward to book again soon.

Excellent
++

Great customer service

Excellent
++

The advisor was very helpful and accommodating.

Excellent
++

Great customer service and gave us everything needed for our trip. Would use again

Excellent
++

Oliver has been an absolute pleasure to deal with

Excellent
++

Attentive

Excellent
++

Amazing

Excellent
++

Great service very attentive

Excellent
++

Good helpful easy

Excellent
++

Good

Good
+

The call was swiftly answered and the advisor was pleasant and knowledgeable. The only downside was that the voucher purchased did not cover the cost of the holiday advertised.

Excellent
++

Excellent service from Rony.

Excellent
++

Brought a Groupon coupon to travel to Rome. The agent was extremely helpful, finding the best flight times and deals for a small additional charge.

Good
+

The process was quick and easy, this was down to the advice from Albert. He listened to what we wanted and delivered it exactly.

Excellent
++

Excellent I’m very happy with service I received.

Excellent
++

sorted my holiday out quick and the lady was very polite and kind. Will use again in the future.

Excellent
++

would recommend and buy from again.

Excellent
++

Great service.

Excellent
++

Very friendly and helpful. Recieved complimentary breakfasts for my stay. Will use again.

Excellent
++

Good price, good customer service

Excellent
++

Really helpful service